Punjab Jewellers
Privacy Policy
Effective Date: July 1, 2026
Punjab Jewellers ("we," "our," or "us") values your privacy. This Privacy Policy explains how the Punjab Jewellers mobile application ("App") collects, uses, stores, and protects your information. By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Personal Information
When you create an account or use our services, we may collect:
- Full name
- Mobile phone number
- Email address
- Delivery and billing addresses
- Profile photo (if you choose to upload one)
- Date of birth (optional)
- Gender (optional)
Jewellery Savings (Kitty Plan)
If you enroll in a jewellery savings plan, we may collect:
- Kitty plan enrollment details
- Installment history
- Payment status
- Redemption records
This information is used solely to manage your jewellery savings plan.
Order Information
When you place an order, we collect:
- Order history
- Products purchased
- Payment status
- Delivery information
Device Information
We may automatically collect:
- Device model
- Operating system
- App version
- Crash logs
- Device identifiers
- Push notification token
This information helps improve app stability and security.
2. Payments
Payments made through the App are securely processed by trusted third-party payment providers such as Razorpay.
Punjab Jewellers does not store your complete debit card, credit card, UPI PIN, banking passwords, or other sensitive payment credentials.
Payment providers process transactions according to their own privacy policies and security standards.
3. Authentication
The App uses Firebase Authentication to verify your mobile number using One-Time Password (OTP).
Firebase may process limited technical information required to authenticate your account securely.
4. Notifications
With your permission, we may send notifications regarding:
- Order updates
- Jewellery savings plan reminders
- Payment confirmations
- Promotional offers
- New product launches
- Important account notifications
You may disable notifications at any time through your device settings.
5. Profile Photos
If you choose to upload a profile picture, the image is stored securely and displayed only within your customer account.
Uploading a profile photo is optional.
6. How We Use Your Information
- Create and manage your customer account
- Verify your identity
- Process jewellery purchases
- Manage jewellery savings (Kitty) plans
- Deliver products
- Provide customer support
- Respond to enquiries
- Improve our services
- Prevent fraud and unauthorized access
- Comply with legal obligations
7. Sharing Your Information
We do not sell your personal information.
We may share information only with trusted service providers that help us operate our business, including:
- Payment processors
- Cloud hosting providers
- Firebase services
- Delivery and logistics partners
- Government or law enforcement authorities where legally required
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.
9. Data Retention
We retain your information only for as long as necessary to provide our services, maintain your account, complete transactions, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements.
10. Your Rights
- Access your personal information
- Correct inaccurate information
- Update your profile
- Request deletion of your account (subject to legal obligations)
- Withdraw marketing communications
11. Children's Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children.
12. Third-Party Services
- Firebase Authentication
- Firebase Cloud Messaging
- Razorpay
- Google Maps (Store Locator)
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes become effective when the revised Privacy Policy is published within the App or on our website.
14. Account Deletion
You may request deletion of your Punjab Jewellers account and associated personal information at any time.
To request account deletion, you may:
- Submit a request using the Contact Us form available within the Punjab Jewellers App.
- Send an email to support@punjabjewellers.com with the subject "Account Deletion Request".
For security purposes, we may request additional information to verify your identity before processing your request.
Once verified, we will process your request within a reasonable timeframe unless we are required to retain certain information to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements.
Some records, such as invoices, transaction history, or information required by law, may be retained for the period required under applicable legal and tax regulations.
15. Contact Us
Punjab Jewellers
Email: support@punjabjewellers.com
Website: https://punjabjewellerslegacy.com
Address:
GOL GAPPA CHOWNK, SCO 946, Tripuri, Patiala, Punjab 147004
Phone: +91 98157 57180